Zelle Prepares To Terminate Transactions on Mobile App, Pushing Popular Service Exclusively To Major US Banks and Financial Institutions

The popular payments platform Zelle is preparing to implement a major change to its mobile app services.

The platform says it’s preparing to terminate all transaction capabilities for businesses and consumers on the firm’s standalone mobile app, officially ending all services after March 31st.

The app, which processed approximately $20 billion in transactions in 2024, will still be available for download – but it will only offer educational details about scams and fraud and provide a list of the more than 2,200 banks and credit unions that utilize Zelle.

Customers’ transaction records will also be removed from the app.

The change will particularly affect customers at financial firms like Fidelity, which does not offer Zelle to people with cash management accounts.

Zelle says it’s making the change due to the popularity of Zelle within US banks and financial institutions.

“When Zelle first launched, we also created a standalone Zelle-branded app for consumers whose banks or credit unions had not yet joined the network. With the strong growth of adoption by banks and credit unions, we now see just ~2% of transactions on the standalone app.

As a result of our growth, and because most people are now using Zelle in their financial institution’s mobile app or website, we are making a change to the Zelle standalone app.”

Early Warning Services (EWS), which is owned by seven major US banks including JPMorgan Chase, Bank of America and Wells Fargo, says it’s reaching out “directly and repeatedly” to users of the standalone app to make sure they’re are aware of the pending changes.

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