Fiat
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Bitget P2P Launches the Customer Service Join Chat Function
2026-07-21 04:001718380
In order to deliver users a better P2P service experience, Bitget P2P has launched the "customer service join chat" function for all markets.
When there is a P2P transaction dispute, a customer service agent can now join the chat of the P2P trade page to improve the processing efficiency of appeals.
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If the complainant wishes to submit an appeal for the order, they can click the Submit Appeal button 10 minutes after they have clicked the Paid button.
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The complainant must fill in the reasons for the appeal and upload their proof of payment.
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After the appeal is submitted, both parties will receive a notification when a customer service agent joins the chat.
4. Both parties must cooperate with customer service by communicating, providing proof of payment, and negotiating with each other.
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The complainant can also upload videos in the chat window to provide proof. Once the order is completed, the appeal will be terminated.
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