A Halloween rubber mask was used by the hacker in an attempt to deceive the Kraken’s support team to hijack a customer’s account. However, the hacker failed to gain access.
In a recent interview with Decrypt, the CEO reflected upon the incident and said “We see things, from time to time, where people put on a fake mustache. They show [ID] and it looks close because they wear the same style of glasses, have a mustache, and have blonde hair. We see that from time to time. They never pass.” He shared that these kinds of fraudulent attempts are not so rare.
The incident was shared by the CEO of Kraken, Nick Percoco last month on his X account.
Kraken requires the customer to get on a video call for a verification process if there is a request to regain access to the accounts. The hacker was caught in the same process appearing in front of the camera wearing a way too obvious rubber mask hardly resembling the real customer.
Before the video call, the hacker showed signs of potential fraudulent attempts as well like failing to correctly name the assets that the account owned. Therefore the agent moved towards a video call to verify the identity. There were additional questions in the video call from the agent’s side, and the hacker failed to answer miserably.
