Manychat Secures $140 Million to Advance AI-Powered Business Messaging

The funding round, led by growth equity firm Bessemer Venture Partners, marks a significant milestone for Manychat as it seeks to transform how businesses interact with customers across messaging apps like WhatsApp, Instagram, and Facebook Messenger.

The platform plans to use the capital to enhance its AI-driven automation tools, enabling businesses to deliver more personalized and efficient customer experiences. The company’s platform helps more than two million businesses automate conversations, manage customer engagement, and drive sales through popular messaging channels.

According to Manychat CEO Mike Yan, the investment will support the development of advanced AI features that can handle more complex customer queries and provide actionable insights for businesses. Yan stated,

“This funding allows us to double down on our mission to make business messaging smarter and more accessible for companies of all sizes.”

Manychat has grown due to the rising demand for AI customer service, as consumers favour messaging over traditional channels. The new funding will support its global expansion, particularly in emerging markets, and enhance localized solutions. This trend aligns with the broader movement in business communications, where AI and automation are essential for scaling customer engagement. Competitors like Intercom and Zendesk are ramping up their AI investments, indicating a competitive push towards smarter messaging experiences. 

Manychat’s recent funding positions it as a crucial player in the evolving AI-driven messaging landscape, ready to influence the future of customer engagement worldwide.

Artificial intelligence startups attracted the most global venture capital funding in the first quarter of 2025, significantly surpassing investments in cryptocurrency and blockchain ventures. This shift, highlighted by a Pitchbook report, shows a strong investor focus on AI, with AI companies receiving $73 billion compared to crypto’s $4.8 billion.

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